Business Terms

General Information

East Asia Mart, business ID 2156076-0, operates as the seller of e-commerce products. We deliver products to Finland, the Baltic countries, and Nordic countries. All listed product prices include VAT. We reserve the right to make changes to prices and shipping costs.

Ordering

Orders can be placed primarily online via www.east-asia-mart.eu using the shopping cart. An order confirmation, including the total price, delivery costs, and ordered items, will be sent by email. Providing a valid email address is required for order confirmation.

If a selected item is out of stock, we will contact the customer to offer a replacement or a refund.

Minimum order amounts vary depending on the chosen shipping method.

Order Confirmation

Once an order is placed, an email confirmation will be sent, detailing the ordered products and the total cost.

Payment Methods

Payments for orders placed via the shopping cart are processed immediately through:

1. Paytrail Payment Service
   A secure and fast payment method compatible with all Finnish banks.
   Paytrail Oyj
   Business ID: 2122839-7
   Innova 2, Lutakonaukio 7, 40100 Jyväskylä
   Phone: +358 20 718 1830
   www.paytrail.com
2.  Stripe
   A secure payment system for bank card transactions.

Delivery Time

Orders are shipped on working days. Delivery typically takes 1–3 business days after payment, depending on bank processing times.

Delivery Methods and Fees

Customers can choose from the following delivery options:

• Posti Postal Parcel (formerly SmartPost)
• Posti Parcel Connect for Baltic and Nordic countries
• Click & Collect: Pick up your order directly from our store.
  More delivery options will be added soon.

Exchange and Return Policy

Customers have a 14-day right to return or exchange products under the Finnish Consumer Protection Act. This policy applies only to unused products in their original packaging and in a marketable condition. Returns via Posti Parcel Point are free of charge.

Refunds are issued once returned items have been received and processed. Please note: failing to collect a parcel is not the same as returning it.

Claims for incorrect deliveries or defective products must be made within 14 days of receipt. If the package is damaged during delivery, please file a claim directly with the postal service immediately.

Privacy and Confidentiality

East Asia Mart handles all customer information confidentially and does not share customer information with third parties.

Contact Information

For questions or assistance, please contact us:

Email: info@east-asia-mart.com
Phone: +358 40 8099788
Monday–Friday: 10:00–17:00
Saturday: 13:00–17:00

We reserve the right to update these terms. Customers must review the current terms before placing an order.